Performance Management

Description

In this course, students learn to identify and manage difficult employees, monitor their behavior, develop clear and effective communications techniques, give and receive feedback, identify workplace conflicts and present resolutions.

Objectives

Course Objectives

After completing this course, students will know how to:

Identify difficult personality types and the effect they can have in an organization

Manage difficult employees and monitor their behavior

Document ongoing changes in behavior and performance

Communicate clearly and effectively, both verbally and nonverbally

Improve your listening skills

Communicate with difficult supervisors and co-workers

Identify types of employee dismissals

Identify the focus of feedback and give and receive feedback effectively

Provide positive and constructive feedback

Monitor performance afterwards

Identify communication styles

Manage difficult feedback sessions and identify when to avoid giving feedback

Identify some common myths associated with workplace conflicts, common reasons that conflicts arise, and types of workplace conflict

Distinguish between conflict management and conflict resolution

Identify conflict resolution styles, resolve workplace conflicts, including team conflicts, and identify the communication skills required to

Target audience

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1 - Getting Started

Workshop Objectives

2 - The Basics

What is Performance Management?
How Does Performance Management Work?
Tools
Case Study

3 - The Basics (II)

Three Phase Process
Assessments
Performance Reviews
Case Study

4 - Goal Setting

SMART Goal Setting
Specific Goals
Measurable Goals
Attainable Goals
Realistic Goals
Timely Goals
Monitoring Results
Case Study

5 - Establishing Performance Goals

Strategic Planning
Job Analysis
Setting Goals
Motivation
Case Study

6 - 360 Degree Feedback

What is 360 Degree Feedback?
Vs. Traditional Performance Reviews
The Components
Case Study
Module Six: Review Questions

7 - Competency Assessments

Competency Assessment Defined
Implementation
Final Destination
Case Study

8 - Kolb's Learning Cycle

Experience
Observation
Conceptualization
Experimentation
Case Study

9 - Motivation

Key Factors
The Motivation Organization
Identifying Personal Motivators
Evaluating and Adapting
Case Study

10 - The Performance Journal

Record Goals and Accomplishments
Linking with Your Employees or Managers
Implementing a Performance Coach
Keeping Track
Case Study

11 - Creating a Performance Plan

Goals
Desired Results
Prioritization
Measure
Evaluation
Case Study

12 - Wrapping Up

Words from the Wise
Lessons Learned

There are no prerequisites for this course.

Single Course Price:

$395

Course Schedule