To harness the work done in organizations and to increase productivity, it is essential to understand how to model business processes. This course explores the need for modeling business processes, how process modeling is one part of a larger framework for achieving higher quality through Business Process Management, the essential steps to process modeling, and the critical success factors for making the effort successful. It provides a practical framework for understanding and modeling business processes and describes when and how to develop a variety of process model types at varying levels of detail.
Objectives
Course Objectives
Describe the purpose and benefits Business Process Modeling.
Articulate the list of various process models.
Discuss the essential business process modeling components and steps necessary for success.
Discover appropriate elements of processes that need to be documented.
Use process maps to discover, document, and communicate the processes.
Describe the importance of setting process boundaries and how it can make your modeling more productive.
Create a variety of clear and consistent process models and understand when to use each.
Develop primary and alternate paths for a process
Learn various notations that are used in process modeling and how to refine and confirm the process.
Target audience
Process analysts, business analysts, project managers, business process owners, general business staff, and anyone who needs the skills to understand, model, and manage business processes.
Process modeling overview
List of process models
Process modeling steps
Process Definitions
2 - Model Enterprise Context
Hierarchy diagram
Decomposition techniques, rules, and levels
Value chain diagram and value chain matrix
3 - Model Process Context
Prepare for process modeling session
Session Roles and responsibilities
Scope diagram, SIPOC diagram, and variation list
4 - Model Process Details
Process notation
Swim lanes
Process maps with primary and alternate paths
Handling alternative paths and variations
5 - Refine Process Models
Identify common mapping problems and how to correct them
